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COSTUMER SERVICE REPRESENTATIVE

Job offer in Iloilo (Iloilo), Philippines

Support and provide superior service via phones, e-mails and faxes asa receiver and caller
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers
Other duties as assigned.
Display Time flexibility towards shifts as per work floor requirements

Job Details

Employment Status
Full time
Company Name
TRANSCOM, TELETECH, SPI, TELEPERFORMANCE, CALLBOX
Job Location
Iloilo (Iloilo), Philippines

Job Requirements

Minimum Educational Qualification
Diploma
Professional Experience
1 Years

The Company

Company Name
TRANSCOM, TELETECH, SPI, TELEPERFORMANCE, CALLBOX
Company Description
A DAYSHIFT AND GRAVEYARDSHIFT
Number of Employees
1 - 10
Your Contact Partner
LOURDES CABALFIN





Information for Iloilo, Iloilo (PHL-5000)

Town
Iloilo
Post Code
PHL-5000
District
Iloilo
State
Iloilo
Country
Philippines
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