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Cabin Crew (#126,277,499) 

Location: worldwide (CV #126,277,499)

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1. Customer Service Representative
Duration: Mar 21, 2010 - PRESENT

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

* deals directly with customers by telephone.
* responds promptly to customer inquiries
by communicating clearly, both written and in speech
* handles and resolves customer complaints, speak in a way the customer can understand
* performs customer verifications
* processes orders and requests
* directs requests and unresolved issues to the designated resource
* manages customers' accounts
* keeps records of customer interactions and transactions then record details of actions taken
* communicates and coordinates with internal departments
* has intimate knowledge of the customer's needs and willing to build a long-term professional relationship with the customer and the company for the best interest of both parties
* obtain and evaluate all relevant information to handle inquiries and complaints
* follow up on customer interactions

Delight customers, above and beyond the call of duty.

2. Technical Support Representative Level 1
Duration: Sep 2, 2006 - Mar 10, 2010 (3.5 yrs)

Responsible for providing technical with excellent customer service solutions to users pertaining to PC and email technical problem.

* Provide client support and technical issue resolution via phone
* Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
* Configure email account (e.g. MS Outlook) to send and receive email messages.
*Communicate effectively, with an average level of technical knowledge and experience.
* Identify and correct or educate, client on operational issues in client's computer or modem/DSL Router.
*Discuss the instructions to the customers as clearly as possible. Speak in a way the customer can understand
*Keep customer interactions and transactions then record details of actions or troubleshooting taken.

Personal Details

Zeenya Yabut
34 Years

Job Details

Employment Status
Full time or Contract / Freelance
Preferred Job Location

Educational Qualifications

Highest Qualification
Bachelor's degree  (B.S. Hospitality Management major in Hotel and Restaurant Management) from Lipa City Colleges  with 2001-2005 Marks / Grade / Class

Professional Details

Professional Experience
6 Months
Languages known
English  (Expert)
Tagalog (Expert)
Mandarin (Beginner)
Korean (Beginner)
Additional Information
I used to work as a Technical Support Representative for a U.K. based client then after 4 years I was transferred for an Australian Client and now I'm currently working as a Customer Service Representative. I have been employed by the company for more than 6 years. Traveling, discovering new cultures and meeting interesting people has always been my passion all the time. It makes me excited to wake up everyday and constantly learn something new. I have reached and exceeded all my targets and customer expectations in my profession by offering personalized care, attention to details and upbeat energy in my work.

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