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Cabin Crew (#126,277,499) 

Location: worldwide (CV #126,277,499)

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1. Customer Service Representative
Duration: Mar 21, 2010 - PRESENT

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

* deals directly with customers by telephone.
* responds promptly to customer inquiries
by communicating clearly, both written and in speech
* handles and resolves customer complaints, speak in a way the customer can understand
* performs customer verifications
* processes orders and requests
* directs requests and unresolved issues to the designated resource
* manages customers' accounts
* keeps records of customer interactions and transactions then record details of actions taken
* communicates and coordinates with internal departments
* has intimate knowledge of the customer's needs and willing to build a long-term professional relationship with the customer and the company for the best interest of both parties
* obtain and evaluate all relevant information to handle inquiries and complaints
* follow up on customer interactions

Delight customers, above and beyond the call of duty.

2. Technical Support Representative Level 1
Duration: Sep 2, 2006 - Mar 10, 2010 (3.5 yrs)

Responsible for providing technical with excellent customer service solutions to users pertaining to PC and email technical problem.

* Provide client support and technical issue resolution via phone
* Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
* Configure email account (e.g. MS Outlook) to send and receive email messages.
*Communicate effectively, with an average level of technical knowledge and experience.
* Identify and correct or educate, client on operational issues in client's computer or modem/DSL Router.
*Discuss the instructions to the customers as clearly as possible. Speak in a way the customer can understand
*Keep customer interactions and transactions then record details of actions or troubleshooting taken.

Personal Details

Name
Zeenya Yabut
Gender
Female
Age
34 Years

Job Details

Employment Status
Full time or Contract / Freelance
Preferred Job Location
worldwide

Educational Qualifications

Highest Qualification
Bachelor's degree  (B.S. Hospitality Management major in Hotel and Restaurant Management) from Lipa City Colleges  with 2001-2005 Marks / Grade / Class

Professional Details

Professional Experience
5 Years
Languages known
English  (Expert)
Tagalog (Expert)
Mandarin (Beginner)
Korean (Beginner)
Additional Information
I used to work as a Technical Support Representative for a U.K. based client then after 4 years I was transferred for an Australian Client and now I'm currently working as a Customer Service Representative. I have been employed by the company for more than 6 years. Traveling, discovering new cultures and meeting interesting people has always been my passion all the time. It makes me excited to wake up everyday and constantly learn something new. I have reached and exceeded all my targets and customer expectations in my profession by offering personalized care, attention to details and upbeat energy in my work.



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  • Statistics for this Jobseeker's Posting

    Gigajob-ID
    126,277,499
    Posted
    > 99 days ago
    Short-Link
    https://ph.gigajob.com/126277499.html
    Seen in Search Results
    This ad was matched 599 time(s) in Gigajob search results
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