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Customer Service Expert | Email & Live Chat Specialist (#644,640,632) 

Location: Anywhere in Philippines (CV #644,640,632)

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I worked for an international company that handles receivables and account management for business partners as a Live Chat Expert at senior level for more than 2 years. I assisted thousands of clients with different concerns such as app technical errors, documents with legal issues, account status, fraud concern, simple inquiries, and so much more. Aside from that, I also worked as a Technical Support Specialist for an American Global Telecommunications Company, and my job was to handle calls from customers with regards to the status of their applications, to add, change, and remove their credit card details, to upgrade/downgrade their plans, to make changes to their profiles, and to provide quick resolution with whatever technical issues they're facing. I am proficient in English, both speaking and writing. In-depth experience with phone and email etiquette, data entry, technical support, and legal compliance. With skills in MS Excel, MS Word, Google Docs, and Spreadsheet. I'm also knowledgeable with software such as Zendesk, Zendesk Live Chat, Oracle, Bliss, and internal messaging apps like Hipchat and Slack. I'm a fast learner, I can type 60+ words per minute, and I can work 50 hours a week or more. I can also work under high pressure with minimal, or even without supervision. Rest assured I will triple check every single detail. Technical Advantages: I own a Windows10-8GB RAM laptop, a headset with noise canceling feature, a high definition webcam, a reliable high-speed internet, and an office-style quiet room.

Personal Details

Joyce Angelique Laylo
26 Years

Job Details

Employment Status
Full time or Part time or Contract / Freelance
Type of Salary
Hourly Rate
Preferred Job Location
Anywhere in  Philippines

Educational Qualifications

Highest Qualification
Bachelor's degree

Professional Details

Professional Experience
3 Years
Languages known
English  (Expert)

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