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Home Based Jobs (#625,017,789) 

Location: worldwide (CV #625,017,789)

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I’m a customer service specialist in Technical/Digital support, for several years. I provided phone, email and chat support for several internet service providers, communication companies and electronic book traders, across the continental USA, Hawaii. Alaska and Puerto Rico. I also had a stint with an online travel company for a start, in the BPO industry. My first job was teaching high school and college students, english, biology and social science. I stayed on this job till the BPO industy came to the Philippines.

I provided excellent quality service for a variety of customer issues such as internet connection and connectivity troubleshooting electronic book readers, orders and digital assistance. I also booked travelers to airline carriers, cruise ships and land vehicle rentals as well as hotel accomodations.
I am very good in giving customers an excellent experience over the phone.

I have several in dept experience in using electronic tools required by the different accounts that have worked in. I always see to it that I know their use by heart so that I would not only get the job well done but do it with the highest quality, for customer satisfaction. If you consider me for this job, I hope grow with your company.

Personal Details

Archibald Alexander Umacob
57 Years

Job Details

Employment Status
Full time
Type of Salary
Hourly Rate
Preferred Job Location

Educational Qualifications

Highest Qualification
Master's Degree  (Master of Arts) from Ateneo de Davao University, Davao  with 2004-2005 Marks / Grade / Class

Professional Details

Professional Experience
5 Years
Languages known
English  (Expert)
Additional Information
I am computer literate and have been exposed to different tools in the contact center industry for more than five years. I have good communication skills and have been exposed to different accounts in the contact center both customer service and technical customer care. I am self motivated and can work with minimum supervision as I am willing to constantly learn and be trained in every job that I undertake. I am a good team player as well.

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