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Quality Monitor (#126,298,655) 

Location: Anywhere in Philippines (CV #126,298,655)

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Monitors phone calls to ensure agents are in compliance with the quidelines and are providing excellent customer service whenever speaking with customers.
Provides training, coaching, feedback and assistance to agents to ensure they understand new policies and procedures for quality.
Provides trend data to Operations/Management Team.
Participates in internal and external calibrations to identify customer needs and expectations.
Prepares and analyzes internal and external quality reports for Client and Operations review.

Personal Details

Rosette Gatapia
39 Years

Job Details

Employment Status
Full time or Part time
Type of Salary
Salary plus bonus
Preferred Job Location
Anywhere in  Philippines

Professional Details

Professional Experience
3 Months
Languages known
English  (Expert)

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