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Team Leader (#126,090,129) 

Location: Anywhere in Philippines (CV #126,090,129)

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PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Facilitate role-plays, calibration, and product training exercises
2. Analyze performance results and implement action plans for improvements.
3. Plan for upcoming organizational needs and implement strategies in a proactive manner.
4. Resolve escalated agents’ concerns.
5. Implement strategies to ensure the quality of action plans and training provided.
6. Work with other departments to ensure that agents are meeting the goals/deliverables.
7.Responsible for selecting, training, developing, and managing performance of agents; provide prompt and objective coaching and counseling; and coordinating, planning, and assigning work to agents in accordance with the organization's policies and applicable legal requirements.
8. Evaluate agent’s performance on a day-to-day basis.
9. Ensure the level of the agents’ performances by providing constructive feedback.
10. Implement action items for the agents’ improvements.
11. Monitor and evaluate agents’ performances.
12. Ensure the level of the agents’ performances by providing constructive feedback.
13. Implement action items for the agents’ improvements.

Personal Details

Name
Abigail Florendo
Gender
Female
Age
35 Years

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Preferred Job Location
Anywhere in  Philippines

Educational Qualifications

Highest Qualification
Bachelor's degree  (Business Administration) from University of Santo Tomas, Manila

Professional Details

Professional Experience
8 Years
Languages known
English  (Expert)
Fipino (Expert)



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  • Statistics for this Jobseeker's Posting

    Gigajob-ID
    126,090,129
    Posted
    > 99 days ago
    Short-Link
    https://ph.gigajob.com/126090129.html
    Seen in Search Results
    This ad was matched 85 time(s) in Gigajob search results
    Page Viewed
    This ad was viewed 62 time(s) by Gigajob users