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Application Support Associate (#574,327,205) 

Job offer #574,327,205 in Philippines

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Skills and Experience:
Three to five years of related experience providing customer service in a technological environment. Knowledge of a variety of hardware, software, programming languages, and operation systems.
Basic knowledge of network protocols and some experience with computer applications and operating systems.
May be tested on appropriate computer skills as required.

Typical Duties
1. Provides technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs;
2. Sets up and configures desktop computers, peripherals and accounts assigning security level;
3. Installs software and installs and repairs hardware and peripherals;
4. Tests programs;
5. Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate;
6. Serves as technical resource to unit;
7. Maintains, updates or creates systems, databases and web pages using front-end user enhanced web tools within prescribed guidelines;
8. Administers user accounts;
9. Designs and produces moderately complex reports;
10. Researches and recommends system equipment upgrades and manages equipment inventory;
11. Sets up and submits production jobs and edits and debugs computer output;
12. Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate;
13. Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
14. Develops and tests user documentation;
15. Works with hardware vendors to resolve equipment failures/problems;
16. May perform routine security checks on the system; Installs, repairs and removes wire and cable lines;
17. Assists with complex technical projects;
18. Contributes to unit goals by accomplishing related duties as required.
Job Type: Contract

The Company

Company Name
Incuventure Partners Corp.
Company Description
IT Business Solutions Systems / Software Developer Systems Integration
Number of Employees
11 - 100
Your Contact Partner
Milanie Noriega
Additional Information
HR Director

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
2 Years
Languages known
English  (Intermediate)

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