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Cantonese Service Desk Professionals (#128,553,052) 

Job offer #128,553,052 in Quezon (Metropolitan Manila), Philippines

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Location: UPA or Libis, Quezon City
Salary Range: 80-90,000

Description:

• Maintains businesslike communications, conduct, and appearance, and otherwise demonstrates courteous, positive, and professional behaviors at all times.

• Provides technical guidance and assistance to other team members on more complex issues.

• Second tier resource for daily procedures, ensures all network, systems and database resources are available and functioning.

• To ensure all calls to the Service Desk are dealt with effectively and efficiently

• To ensure that all incoming IT support calls are recorded accurately.

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Role:
• To use specialized tools, techniques, and procedures to identify and understand various
problems and to select appropriate actions to resolve.

• To perform problem determination utilizing maintenance packages, diagnostics, reference, documentation, service aids and other tools.

• To use Knowledge Based Systems (KBS), other computer-based applications, and other available resources to effect problem determination and resolution.

• Seeks and exchanges technical and general business information, ideas, and concepts with customers using in-depth listening, questioning, and clarification skills that support complete delivery of information and verification of comprehension.

• Makes creative recommendations for improving the processes, procedures, and tools used for problem determination and resolution.

• Develops, refines, and/or updates KBS content as appropriate.

The Company

Company Name
Dencom Consultancy & Manpower Services
Company Description
Dencom Consultancy & Manpower Services - a consultancy, recruitment and manpower firm based in Makati City, Philippines servicing various multinational companies for Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), IT-Enabled Services (ITES), Information Technology, Manufacturing and various industries.

Established in March 2003, we aim to provide world-class customer/client satisfaction, fast turnover that beats the timeline. We are the Philippines industry leader in Multilingual Executive Search/Headhunting/Placement with more than 80 ACTIVE Clients across all industry such as: BPO, KPO, Banking & Finance, Manufacturing and others and our years of expertise in cross-cultural environment helps us better understand our clients needs.
Your Contact Partner
Flory May Reyes
Additional Information
You can also send your resume at flory.reyes@dencomphil.com. You can contact me through these numbers: +639095723008/+639174594464.
We prioritize online application.

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Job Location
Town
Quezon
Post Code
PHL-1100
State
Metropolitan Manila
Country
Philippines
Posted
2013-09-24

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
1 Year
Languages known
Cantonese (Expert)




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    Gigajob-ID
    128,553,052
    Posted
    > 99 days ago
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