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Cantonese Service Desk Professionals (#128,553,052) 

Job offer #128,553,052 in Quezon (Metropolitan Manila), Philippines

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Location: UPA or Libis, Quezon City
Salary Range: 80-90,000


• Maintains businesslike communications, conduct, and appearance, and otherwise demonstrates courteous, positive, and professional behaviors at all times.

• Provides technical guidance and assistance to other team members on more complex issues.

• Second tier resource for daily procedures, ensures all network, systems and database resources are available and functioning.

• To ensure all calls to the Service Desk are dealt with effectively and efficiently

• To ensure that all incoming IT support calls are recorded accurately.

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

• To use specialized tools, techniques, and procedures to identify and understand various
problems and to select appropriate actions to resolve.

• To perform problem determination utilizing maintenance packages, diagnostics, reference, documentation, service aids and other tools.

• To use Knowledge Based Systems (KBS), other computer-based applications, and other available resources to effect problem determination and resolution.

• Seeks and exchanges technical and general business information, ideas, and concepts with customers using in-depth listening, questioning, and clarification skills that support complete delivery of information and verification of comprehension.

• Makes creative recommendations for improving the processes, procedures, and tools used for problem determination and resolution.

• Develops, refines, and/or updates KBS content as appropriate.

The Company

Company Name
Dencom Consultancy & Manpower Services
Company Description
Dencom Consultancy & Manpower Services - a consultancy, recruitment and manpower firm based in Makati City, Philippines servicing various multinational companies for Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), IT-Enabled Services (ITES), Information Technology, Manufacturing and various industries.

Established in March 2003, we aim to provide world-class customer/client satisfaction, fast turnover that beats the timeline. We are the Philippines industry leader in Multilingual Executive Search/Headhunting/Placement with more than 80 ACTIVE Clients across all industry such as: BPO, KPO, Banking & Finance, Manufacturing and others and our years of expertise in cross-cultural environment helps us better understand our clients needs.
Your Contact Partner
Flory May Reyes
Additional Information
You can also send your resume at You can contact me through these numbers: +639095723008/+639174594464.
We prioritize online application.

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Job Location
Post Code
Metropolitan Manila

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
1 Year
Languages known
Cantonese (Expert)

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