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Customer Configuration Analyst (#604,776,955) 

Job offer #604,776,955 in Taguig (National Capital Region), Philippines

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BUILD YOUR CAREER WITH ONE OF AUSTRALIA'S FASTEST GROWING TECH LEADERS!

One of Australia's ongoing success stories is expanding, and has planted its roots here in Manila!

We are looking for eager and ambitious Technical / Helpdesk Support Representatives who are keen to grow within our fast-paced team, and are focused on enhancing the overall client experience. Share your skills and experience as part of the pioneer batch to help grow the team aggressively.

Reap the benefits of a work-life balance by having the weekends off and a day shift. Earn a highly competitive compensation package while working at a premiere office location and enjoying other excellent benefits!


WHAT IS THE PURPOSE OF THIS ROLE?

The role of the Technical / Helpdesk Support Representatives is to setup and configure our clients (new and existing) with the system they have purchased. The Technical / Helpdesk Support Representatives is responsible for ensuring the product is correctly implemented, providing a high level of customer service, and driving a high level of customer satisfaction.


WHAT WOULD THE HIRE BE RESPONSIBLE FOR?

• Provide technical implementation, configuration (room rates, adding new channels, reservation loads) for all products.
• Create product and partner shells as part of the onboardingprocess
• Perform and manage channel syncs for Channel Manager
• Email parsing for all Channel Manager partners
• Complete rate loading for Global Distribution Systems customers
• Create Global Distribution System Shells for Global Distribution System customers
• Classify and prioritise cases in the onboarding, service desk and VIP & Partner services queue
• Adopt the relevant processes, procedures and policies of Service Delivery teams
• Manage daily caseloads effectively, regularly meeting and/or exceeding individual key performance indicators (KPIs).
• Ensure that implementations are delivered in a timely manner in accordance with internal customer Service Level Agreements (SLAs) and Operating Level agreements (OLAs)


WHAT IS NEEDED TO QUALIFY?

• 2 year’s worth of previous experience in a similar role or performing similar functions
• Must have completed at least 2 years in college
• Must be willing to work Australian hours
• Must be willing to work at Bonifacio Global City

The Company

Company Name
Satellite Office Solutions PTY LTD-Philippine Branch
Company Description
Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry. From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.
Number of Employees
101 - 1000
Additional Information
Recruitment Specialist

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Town
Taguig
Post Code
PHL-1634
State
National Capital Region
Country
Philippines

Job Requirements

Minimum Educational Qualification
Any Qualification
Professional Experience
2 Years
  • Statistics for this Job Listing

    Gigajob-ID
    604,776,955
    Posted
    11 days ago
    Short-Link
    https://ph.gigajob.com/604776955.html
    Seen in Search Results
    This ad was matched 11 time(s) in Gigajob search results
    Page Viewed
    This ad was viewed 3 time(s) by Gigajob users