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Customer Service and Account Care Specialist (#571,549,314) 

Job offer #571,549,314 in Pasig City (National Capital Region), Philippines

We are looking for remote based customer service and account care specialists to perform basic general inquiry processing and responses by email primarily and occasionally phone call. The company will provide a full training of our systems, platforms, and provide canned responses and scripts for dealing with customer issues.

Reply to customer inquiries via ticketing system
Process inquiry via correct channel which could be our proprietary operating system or other web applications we use
Sync regularly with supervisor and teams (multiple quick dailysyncs)
Provide regular feedback on streamline and automation suggestions which assist to develop our core software product

Fully dedicated and available to the company during agreed workhours
Ability to learn things quickly and eager to self-learn and research things that you don’t understand
Strong technical background and very comfortable with web apps, productivity tools, and can provide good feedback and advice from a technical perspectively
Good interpersonal skills
Works as a team player and takes pride in good work
Knowledge of ecommerce and/or logistics a huge plus

The Company

Company Name
HK Ecommerce
Company Description
Hong Kong based startup in the eCommerce logistics space. We provide total logistics solutions to brand owners and online retailers worldwide. This includes storage, order fulfillment, and last mile delivery. We have an energetic startup culture at the company and we believe in only working with great people. If you want to work with only the best people and disrupt a huge industry, come meet us.
Number of Employees
11 - 100

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Pasig City
Post Code
National Capital Region

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
5 Years
Languages known
English  (Expert)
  • Statistics for this Job Listing

    22 days ago
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    This ad was matched 66 time(s) in Gigajob search results
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    This ad was viewed 9 time(s) by Gigajob users