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Editor/Quality Assurance Analyst (#763,118,750) 

Job offer #763,118,750 in Makati City (National Capital Region), Philippines

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The Quality Assurance Analyst /Editor performs the quality review of recorded consultations and charts against the virtual scribes’ completed reports. He/She will use extensive experience and knowledge of medical terminology to interpret recorded files against completed reports.

Duties and Responsibilities

Reviews medical scribe’s completed reports against recorded consults, applying industry specific standards and doctor’s guidelines.
Uses quality scoring criteria to calculate and score reports consistently and fairly based on varying degrees of errors.
Edits reports accurately and timely after completed quality reviews.
Provides timely and consistent feedback to the scribes in order to eliminate repetition of errors and build skills. Tabulates erors and areas for improvement, may recommend / provide inputs to training and coaching intervention to Management.
Remains up-to-date with new medical terminology and industry standards in order to act as a resource person to the scribes assisting with clarifying recorded consultation, researching questions, and educating staff as required.
Act as scribe and prepare reports as needed.
Minimum Qualifications

A graduate of any medical allied course (e.g. Nursing, Physical Therapy, Medical Technology, Nutrition, Human Biology, Psychology, Radiology Technology)
At least 2-3 years' experience as Quality Assurance Editor / Evaluator gained from a BPO / Call Center healthcare account
Experience in navigating Electronic Health Records is a plus.
Excellent Written Communication Skills
Attentive to detail, team player, good coaching / feedbackingskill
Must have great customer service skills and the patience to deal with difficult situations.

The Company

Company Name
eData Services Phils., Inc.
Company Description
eData Services is an American-owned and operated information management and transcription company established in 2000. Utilizing state of the art equipment and technology, we provide services that include medical transcription, legal transcription, record review and excerpting, data entry, software development and a help desk. We specialize in processing complex data extracted from documents in the medical, legal, insurance and accounting professions. eData's United States office is located in Beverly Hills, California.
Number of Employees
101 - 1000
Your Contact Partner
Mary Joy Villamin

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Makati City
Post Code
National Capital Region

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
1 Year

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