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ITSM Process Engineer (#595,891,351) 

Job offer #595,891,351 in Philippines

Position: ITSM Process Engineer
Location: Makati and Pasay
Salary: Max of 170,000 PHP
Start Date: ASAP

Job Description:

- Organize, and monitor pre-implementation deliverables and process improvement initiatives identified for our clients.
- Build methods and tools to streamline process deliverables.
- Coordinate with process owners and technology owners to define technology requirements to support process strategy and deployment.
- Develop and maintain process development and optimization programs.
- Maintain and update documentation of process overviews, details and process flows.
- Research and resolve issues identified in the processes and systems of a client’s organization.
- Design and implement new process in order to improve service delivery and client
- Contribute in preparing client deliverables (e.g. business documents and presentations) and supporting business management activities (e.g. Audits, compliance).
- Act as main point-of-contact for customers and internal teams in addressing process-related inquiries.
- Work closely with the staff to select most appropriate process improvement techniques.
- Develop new processes for high efficiency and cost effectiveness.
- Optimize current processes to meet all customer and internal requirements.
- Develop and maintain process related documents.
- Evaluate current processes and provide recommendations.
- Perform process design, development, and implementation for customer projects.
- Provide support and guidance to other team other teams seeking Best Practice knowledge.
- Analyze and troubleshoot process problems so as to make continuous and permanent improvements.
- Ensure in compliance with company and industry standards.
- Support global operations as needed

Skills, Licenses, Knowledge, Education and Training Requiremt:

- ITIL Intermediate certified (required)
- At least Five (5) years ITIL Service Management process/functional owner or manger (i.e. Problem, Change, Availability)
- Industry understanding of “Best Practice” frameworks and methodologies such as ITIL, COBIT, CMMI, LEAN, Six Sigma

This is a direct hiring and for Full Time and Permanent position. For interested candidates you may send a copy of your resume to jkit@jp- network-e.com for initial screening and phone interview.

Details of the Client Company

Name of the Client
JK NETWORK SERVICES

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Philippines

Job Requirements

Minimum Educational Qualification
Bachelor's degree

Recruitment Company Details

Consultant
JK NETWORK SERVICES
Name of the Contact Person
Juster Base
  • Statistics for this Job Listing

    Gigajob-ID
    595,891,351
    Posted
    17 days ago
    Short-Link
    https://ph.gigajob.com/595891351.html
    Seen in Search Results
    This ad was matched 20 time(s) in Gigajob search results
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    This ad was viewed 2 time(s) by Gigajob users