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Customer Service Representative (#608,921,385) 

Job offer #608,921,385 in Davao (Davao del Sur), Philippines

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Provide high quality customer service with professionalism according to the policies of the company. Be customer-oriented and understand the value of offering excellent service to exceed customers' expectations while meeting the service level thresholds determined by the Company. Provide quality customer service and deal with a variety of customer inquiries, identify problems and provide solutions while communicating clearly and effectively. Must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company. This position calls for a team player who can also work independently with minimal supervision. Essential Duties and Responsibilities (may include but not limited to): The ability to work efficiently in a fast –paced, high-volume environment. Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. Provide information on our products and service; and demonstrate our commitment to Customer Service. Answer customer inquiries via email regarding available products and services, billing questions, taking orders, selling additional products based on identified customer needs, and providing information on pricing. Process Refunds and Charges to customers debit and credit cards with accuracy. Maintain a high level of confidentiality in regards to customer billing and credit card information. Diffuse difficult customer situations. Must be able to organize and prioritize workload. Interact positively with co-workers. Good attendance mandatory. Be customer-oriented and understand the value of offering excellent service to exceed customers' expectations. Ability to multi-task and to quickly acquire extensive product knowledge. Willingness to be flexible as to shifts and scheduling changes. Other duties as assigned by management. Keywords: customer service, customer service rep, online customer service Requirements: Must have a background working in a high volume Call Center environment. Must be a self-starter, exercise independent judgment, and make sound decisions. Attention to detail and follow through are critical. Must possess outstanding verbal and written communication skills. Demonstrate computer systems proficiency in a Microsoft and Internet based environment. Basic operating knowledge in Word, Excel, Outlook, and Internet Explorer. Ability to type 40 wpm. Must be fluent in English language including Spelling and Grammar. Basic math skills. Excellent verbal and written communications skills/ PC skills and Internet familiarity. Demonstrate excellent spelling and grammar skills. Minimum of 1-2 years of recent work experience in a Call Center environment answering high volume of inquiries via phone.

The Company

Company Name
Company Description
Software Secure is a leading provider of secure and cost-effective computer-based testing solutions for traditional and distance learning environments in higher education, K-12 and certification programs. With Award-winning solutions that provide robust authentication and scalable security, institutions can now achieve secure, convenient exam integrity wherever or whenever exams are administered.
Number of Employees
11 - 100
Your Contact Partner

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Post Code
Davao del Sur

Job Requirements

Minimum Educational Qualification
Any Qualification  in billing
Professional Experience
1 Year
Languages known
English  (Intermediate)
  • Statistics for this Job Listing

    8 days ago
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    This ad was matched 40 time(s) in Gigajob search results
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    This ad was viewed 61 time(s) by Gigajob users