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  6. Jr. Reputation Management Analyst - Manila, PH


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Jr. Reputation Management Analyst - Manila, PH (#557,314,973) 

Job offer #557,314,973 in Pasig City (National Capital Region), Philippines

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Balsam International is looking for a Jr. Reputation Management Analyst (RMA) who will be responsible for contributing towards reputation management efforts across multiple e-Commerce brands. He/ She must be a hardworking and trustworthy individual with a high level of accuracy, keen attention to detail, high standard of organization, great time management skills, and proactive communication. He/She will work closely with Customer Service, Social Media and other Marketing Teams to integrate reputation management into all marketing/PR processes. He/She will directly report to the Reputation Management Supervisor.


What you'll be doing:
• REPUTATION MANAGEMENT:
o Monitors online reviews outside of brand, including the Better Business Bureau, Yelp, Google Seller Ratings and others.
o Creates and prepares development of search results analyses and impacts.
o Monitors competitors publishing fake reviews.
• MONITORING AND ENGAGEMENT:
o Includes but not limited to (replies, reactions, mentions, feedback from users) across various social networks and websites.
o Looks for fresh news, updates and other materials to post (e.g. Sporting events and other opportunities to promote our brands).
o Monitoring alerts for keywords around products, brands and competitors.
o Responds to feedback and any questions that may be posted on our social media profiles and review sites using the brand voice.
o Working with Public Relations (PR), Social Media and Customer Service Teams to help resolve any customer issues when needed.
• ANALYTICS AND ASSESSMENT:
o Improves and keeps a high brand reputation rating.
o Improves and keeps a high brand reputation in search results.
o Increases positive involvement and responses in social networks.


What you bring to the table:
• A Bachelor’s Degree in any field preferably Marketing, Communications or related field.
• Has at least one (1) year of work experience in the field of Public Relations (PR), Digital Marketing, Client Relationship and Customer Service are required.
• Expert in Marketing, Reputation Management, Social Media and can keep abreast of the latest news and trends.
• Highly knowledgeable with Social Media platforms (Facebook, Twitter, YouTube and others) and content strategy.
• Understands SEO or willingness to learn.
• Must have very high quality American English writing skills.
• Strong computer literacy and ability to learn different software platforms and CRM systems – Conversocial, Volusion, etc.
• Has high initiative, creative thinker, good organizational skills, and keen attention to details.
• Customer service oriented.
• Trustworthiness and respect for confidential information.
• Experience in advertising/public relations agencies and/or marketing multiple brands is highly preferred.
• Comfortable in working through a task via electronic means (email, chat and task management applications)
• Needs to have fast, reliable internet connection with a minimum connection speed of 2MBPS (actual not subscribed)
• Must live within Metro Manila.


STATUS: Full-time.

HOW TO APPLY: Please visit our Balsam Brands Manila Careers page.

LOCATION: Our corporate offices are based in Northern California witha Regional Operating Headquarters (ROHQ) in the Philippines. The Jr. Reputation Management Analyst is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 2 MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.

The Company

Company Name
Balsam International
Company Description
Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as BalsamHill. We strive for excellence in everything we do and have been honored to receive the following awards as a result: • Forbes: America’s Best Small Companies (2016) • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015) • Internet Retailer: Top 500 Retail Websites (2011, 2012, 2013, 2014, 2015) • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015) • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015) The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth. Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success.
Number of Employees
11 - 100
Your Contact Partner
Rizza Ona

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Town
Pasig City
Post Code
PHL-1605
State
National Capital Region
Country
Philippines

Job Requirements

Minimum Educational Qualification
Bachelor's degree  in Public Relations
Professional Experience
1 Year
Languages known
English  (Expert)
  • Statistics for this Job Listing

    Gigajob-ID
    557,314,973
    Posted
    9 days ago
    Short-Link
    https://ph.gigajob.com/557314973.html
    Seen in Search Results
    This ad was matched 104 time(s) in Gigajob search results
    Page Viewed
    This ad was viewed 6 time(s) by Gigajob users