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Quality Director (#788,509,902) 

Job offer #788,509,902 in Pasig City (National Capital Region), Philippines

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Job Description

Outline the quality framework for all programs
Agree to the framework with all stakeholders and clients
Staff the quality team with management and frontline resources
Establish quality policies and procedures based on client’s requirements and standards
Provide meaningful reports to operations to steer improvement of performance metrics
Drive consistent improvement through consistent monitoring of the feedback loop
Drive the Quality team to deliver against Quality SLAs
Continuously works toward alignment of the Transaction Monitoring forms to help achieve CSAT goals, compliance requirements and complaint reduction
Report out periodically to clients on the Quality performance of the program and the tactical plans to sustain or improve performance
Share the Quality framework with existing business partners and withprospects

Minimum Qualifications

Candidate must possess at least a Bachelor's/College Degree, any field.
At least 5 to 8 year(s) of working experience in the related field is required for this position.
Last company should be a BPO company.
Excellent Communication skills
Experts or Heads specializing in Continuous Improvement, Process Excellence and/or Quality
Six Sigma Black Belt or Master Black Belt Only
Can start ASAP
Flexible and willing to do shift schedules

The Company

Company Name
Droylsden Consulting
Company Description
Part of the success of the largest industries nowadays are the specialist on various department. They bid a specialization on their specific quality related functions and roles for process control of their department. Specialist are one of those who takes special roles behind the top management on keeping the company to achieve its goals.
Number of Employees
11 - 100
Your Contact Partner
Brenda C.
Additional Information
Interested applicants may send their updated CVs

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Job Location
Pasig City
Post Code
National Capital Region

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Languages known
English  (Intermediate)

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