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Sales Support Analyst | APAC & AMERS (#777,900,592)
Job offer #777,900,592 in Makati City (National Capital Region), Philippines
Job Description In supporting the Sales & Service Teams, the Sales Support Analyst should: Be responsible for all necessary and common activities concerning creating and approving accounts, assisting with opportunities, approvals, contracts, contract negotiations, and accurately entering information into systems in a timely manner; Provide expertise and understand cause and effect of actions and system limitations to meet client expectations; Partner with Account Management Team on specific client cases to understand client asset portfolio and billing; Be a Subject Matter Expert for junior team members and other teams supported; Be a project point person, working closely with managers; Conduct system testing and provide feedback to system and process stakeholders. In managing and administering the Order-to-Bill process, the Sales Support Analyst should: Be accountable for adhering to SOX compliance, Business Controls, and SLAs; Be responsible for ensuring that approvals are in place; Confirm all documentation is in order before sending for countersignature; Obtain information required to process orders; Initiate order fulfillment and monitor billing to ensure information is correct; Manage cancellation notices and input them into the system. In owning Billing Query resolutions, the Sales Support Analyst should: Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required; Coordinate with other internal teams where needed, and updates requestor on process of queries; Field client billing queries, coordinate resolution with stakeholders, provide clients with regular updates until resolution is met. Minimum Qualifications Bachelor's degree in Business, or other relevant courses; At least two (2) years of experience in order management, sales support/administration, or customer service role; Knowledge of CRM, PeopleSoft, or any other management solutions system; Experience working directly with clients, multiple internal groups, and technical teams to see a task or project through to completion; Understanding of the business landscape; Is quality driven, detail-oriented, a proficient multitasker, and consistently meets deadlines; Has proactive approach to learning and development; Proficient in MS Office Suite and other online systems; Excellent communication and interpersonal skills; Fluency in English (verbal and written).
- Company Name
- Technology-One Asia Pacific
- Company Description
- TECH ONE We work with hundreds of employees and have over 15 years of experience in the field. It doesn’t matter whether you’re looking for a new challenge within the IT sector or whether you simply want to hire someone who is as dedicated to your company as you are, we have the knowledge, experience, dedication and professionalism you need to get the job done.
- Number of Employees
- 11 - 100
- Your Contact Partner
- Carissa Burgos
- Additional Information
- Interested applicants may send their updated CVs.
- Minimum Educational Qualification
- Bachelor's degree
- Languages known
- English (Intermediate)
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