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Technical Support Analyst (#613,088,449) 

Job offer #613,088,449 in Philippines

Position: Technical Support Analyst (Batch XML)
Location: Quezon City
Salary: 20,000 to 30,000 PHP (Depending on the experience)
Shift: Fixed Night Shift

Job Responsibilities:

- Provide login, search, usability and technical support for multiple proprietary products and services
- Provide high quality customer support to internal and external customers via phone, email and chat
- Acquire product knowledge to competently demonstrate the products and services
- Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers
- Assist customers with installation of product user interface and site navigation
- Internal systems knowledge such as CRM, billing, admin tools, website and production systems.
- Perform basic browser troubleshooting.
- Handle billing need such as payments, research, invoices, and usability of online billing tool.
- Escalate issues to second level team when necessary.


- Bachelor's Degree in IT, Computer Science or any relatedcourse
- At least 1- 2 years of working experience with strong customer service background in a technical contact center environment or equivalent training
- Required skill(s): Knowledgeable in Batch and XML processes, FTP (File Transfer Protocol), database strategy, basic network concepts (i. e. DNS, shares, privileges)
- Strong customer focus to interact with customers
- Strong problem solving and basic technical skills
- Excellent Customer service skills
- Excellent communication skills, including clear and articulate verbal skills, listening and comprehension skills.
- Ability to define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.

Details of the Client Company

Name of the Client

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location

Job Requirements

Minimum Educational Qualification
Bachelor's degree

Recruitment Company Details

Name of the Contact Person
Juster Base
  • Statistics for this Job Listing

    29 days ago
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