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Technical Support Specialist for Cyber Security (#602,271,439) 

Job offer #602,271,439 in Philippines

Position: Technical Support Specialist for Cyber Security
Location: BGC, Taguig City
Salary Range: 20,000 to 25,000 PHP
Schedule: Shifting
Start Date: ASAP

Job Responsibilities:

- Phone and email support
- Carry out tasks and assignments as required by the project (e.g. source expansion, entity clean-up, data categorization, data coding and analysis).
- Conduct a quality check on researched data and information.
- Prepare reports as required.
- Respond to client communications and concerns in a timely manner.

Qualifications:

- Candidate must possess at least a Bachelor's/College Degree in Information Technology.
- Relevant work experience in Technical Support, research, and knowledge in Cyber Security
- Ability to read and understand a piece of information and determine its relevance.
- Strong English written and oral communication skills.
- Ability to work independently to conform to tight deadlines and changing processes.
- Well motivated, proactive and driven to achieve objectives.
- Must be analytical, organized, and results-oriented.
- Flexible in terms of work schedule.

_________________________________________________________________________________
Position: Technical Support Specialist for Javascript
Location: BGC, Taguig City
Salary Range: 25,000 to 30,000 PHP
Schedule: Night Shift
Start Date: ASAP

Job Responsibilities:

- Delight customers by providing timely, expert advice
- Act as the first level of support for questions, issues, and commontasks
- Resolve technical support inquiries with speed and precision
- Use written and verbal communication to help educate our customers on the Medallia platform
- Create knowledge articles for new issues identified
- Escalate cases to the next tier of support as needed

Qualifications:

- Minimum of 1-2 years of experience in a customer-focused, supportenvironment
- Excellent written and verbal English required
- Proven track record of driving change focused on improving the customer experience
- Ability to follow knowledge articles, with an extreme level of attention to detail
- Ability to learn on the fly and prioritize conflicting tasks
- Ability to work a flexible schedule.
- Foreign language fluency is a plus
- Experience with JavaScript, HTML, and XML a plus

Details of the Client Company

Name of the Client
JK NETWORK SERVICES

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Philippines

Job Requirements

Minimum Educational Qualification
Bachelor's degree

Recruitment Company Details

Consultant
JK NETWORK SERVICES
Name of the Contact Person
Juster Base
  • Statistics for this Job Listing

    Gigajob-ID
    602,271,439
    Posted
    15 days ago
    Short-Link
    https://ph.gigajob.com/602271439.html
    Seen in Search Results
    This ad was matched 6 time(s) in Gigajob search results
    Page Viewed
    This ad was viewed 2 time(s) by Gigajob users