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Technical Support Specialist for Javascript (#614,461,264) 

Job offer #614,461,264 in Philippines

Technical Support Specialist for Javascript
Schedule: Night shift
Rate: 25,000 to 30,000

Basic Function:
As a Technical Support Agent, you will play a key role in ensuring the success of Medallia’s users. You will be performing initial triage of support inquiries, resolving technical issues, and helping to ensure that our customers love using the Medallia platform! This is a unique opportunity to partner with our worldwide teams, including Technical Support, Professional Services, and Partner teams.

Specific Duties and Responsibilities:
• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and commontasks
• Resolve technical support inquiries with speed and precision
• Use written and verbal communication to help educate our customers on the Medallia platform
• Create knowledge articles for new issues identified
• Escalate cases to the next tier of support as needed

• Minimum of 1-2 years of experience in a customer-focused, supportenvironment
• Excellent written and verbal English required
• Proven track record of driving change focused on improving the customer experience
• Ability to follow knowledge articles, with an extreme level of attention to detail
• Ability to learn on the fly and prioritize conflicting tasks
• Ability to work a flexible schedule.
• Foreign language fluency is a plus
• Experience with JavaScript, HTML, and XML a plus

Details of the Client Company

Name of the Client

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location

Job Requirements

Minimum Educational Qualification
Bachelor's degree

Recruitment Company Details

Name of the Contact Person
Juster Base
  • Statistics for this Job Listing

    27 days ago
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    This ad was viewed 3 time(s) by Gigajob users