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Technical Support (#633,011,691) 

Job offer #633,011,691 in Dagupan (Pangasinan), Philippines

As a Technical support, the role is to provide answers and resolve customer issues in a timely and effective manner.

Duties and Responsibilities

Providing customer support and technical issue resolution via email, phone, and other communication tools on a daily basis.
Maintenance and monitoring of system and network.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports.


Graduate of IT Related course
With Good English communication skills and can converse and convey information effectively.
Experience as Technical Support is an advantage but not required.
Willing to work in rotating schedule.
Fresh graduates are also welcome to apply.

What we offer:

Competitive compensation package with Quarterly performance bonus.

The Company

Company Name
Nomadtel Philippines
Company Description
Nomad Philippines Inc. is an outsourced company of Nomad in Canada.
Our goal is to engage in the business of handling and managing BPO processes for overseas companies: data processing, data storage, system design and analysis,
software development, web development, programming, data communication and related services in Business Process Outsourcing.
Your Contact Partner
Shelady Quinto

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Job Location
Post Code

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Languages known
English  (Intermediate)
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    11 days ago
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