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Workforce Manager (#1,028,249,611) 

Job offer #1,028,249,611 in Philippines

Responsibilities Forecasting Capacity Planning Analyze work volume patterns to determine trends Create volume forecast and handle time forecast for interval, daily and weekly Determine appropriate staffing levels needed to meet goals Assess, simulate and act upon the impact and effect of forecasted volume, planned AHT, planned shrinkage, proposed staffing and other drivers to service level. Qualifications Must have end-to-end WFM experience (IDO, Scheduling, Forecasting and Planning) Solid people manager- with at least 5 yrs sup experience in WFM.

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